Refunds & Returns Policy

Effective Date: November 3, 2024

Thank you for choosing ProSlimDoc Weight Loss and Hormone Clinic LLC. We strive to ensure the highest level of satisfaction with our services and products. This Refunds and Returns Policy explains the process, conditions, and timeframes for refunds or returns. Please review it carefully, and feel free to reach out to us with any questions.

Website: www.proslimdoc.com
Business Name: ProSlimDoc Weight Loss and Hormone Clinic LLC
Business Address: 4300 Paces Ferry Rd SE, Ste 500, Atlanta, GA 30339
Contact Email: proslimdoc@gmail.com

1. General Policy Overview

ProSlimDoc Weight Loss and Hormone Clinic LLC specializes in providing weight loss and hormone therapy services, including compounding medications for patients with specific health needs. Due to the nature of our products and services, certain restrictions apply to returns and refunds. By purchasing from ProSlimDoc, you agree to this policy.

2. Product Return and Refund Conditions

Please note that all requests for returns and refunds are subject to the following conditions:

  • Prescription Medications: Due to regulatory restrictions and safety standards, we are unable to accept returns or issue refunds on prescription and compounded medications, as they are custom-prepared for each patient.
  • Supplements and Non-Prescription Products: Non-prescription products may be eligible for a return if unopened, unused, and in their original packaging. A return request must be initiated within 14 days of delivery.
  • Treatment Services: Refunds for treatments or consultations will be considered on a case-by-case basis and may be eligible if the request is made before the service is rendered.
  • Digital or Downloadable Products: All sales on digital products are final and not eligible for refunds.

3. Initiating a Return or Refund Request

To request a return or refund, please follow these steps:

  1. Contact Us: Email us at proslimdoc@gmail.com with your order number, product name, reason for the return or refund, and any relevant details.
  2. Provide Supporting Documentation: Please include any additional documentation needed to process your request, such as proof of purchase or photos of the item’s condition.
  3. Return Authorization: If the product is eligible for return, we will issue a Return Authorization (RA) number. Please include this RA number on the package when returning the product.

4. Return Process

For eligible returns:

  • Packaging: Ensure the product is securely packaged in its original packaging to prevent damage during transit. Include the RA number provided in your return package.
  • Shipping Costs: Customers are responsible for all return shipping fees unless the product was received damaged or defective. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt without tracking.

5. Refund Process and Timeframes

If a refund is approved, it will be processed as follows:

  • Refund Timeframe: Approved refunds will be processed within 7–10 business days upon receipt of the returned item or from the time of refund approval for service-related refunds.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for your bank or credit card provider to post the refund to your account.
  • Partial Refunds: In cases where only part of the purchase is eligible for a refund, we will notify you of the amount.

6. Non-Refundable Items

The following items are ineligible for refunds:

  • Prescription or compounded medications
  • Opened or used supplements and non-prescription products
  • Digital and downloadable products
  • Gift cards or promotional items

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us at proslimdoc@gmail.com within 48 hours of receipt. Include a description and photos of the damage, and we will work with you to resolve the issue, either by replacing the product or issuing a refund.

8. Changes to the Policy

ProSlimDoc Weight Loss and Hormone Clinic LLC reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and continued use of the Website after such changes constitute your agreement to the updated policy.

9. Contact Us

If you have any questions or require assistance with a return or refund, please contact us:

ProSlimDoc Weight Loss and Hormone Clinic LLC
Email: proslimdoc@gmail.com
Address: 4300 Paces Ferry Rd SE, Ste 500, Atlanta, GA 30339

Thank you for your understanding and for choosing ProSlimDoc Weight Loss and Hormone Clinic LLC. We are committed to providing quality products and services and are here to support you on your health journey.